Refund policy

Returns:

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order at thecollectivetextile@gmail.com

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders (For example: nursery signs, name tags, ornaments)
Items on sale

Returns details

Customer satisfaction is our number one priority. If there is a problem and you would like to return a purchase, please contact me immediately within 72 hours of receipt and explain in detail the problem...issues are handled on a case by case basis. Your satisfaction is important to us. Please read below for examples of issues we do not except as returns.

If your return is allowed we must be notified within 72 hours.

Every item will be carefully inspected prior to shipping. No defective items will be shipped. If we find the mistake is ours, your order will be fixed/or a new one issued and shipped ASAP.

We will notify you once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order, the refund will be issued to your original form of payment at the price of the returned item(s), including sales tax, minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).

Please carefully package items being returned to avoid damage during transit.

We are not responsible for lost returned packages & highly recommend keeping your tracking number until delivery is confirmed.

***Expedited shipping is non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

FOR NON-CUSTOM/PERSONALIZED ORDERS YOU CHANGED YOUR MIND ON:

While we provide free shipping to customers on orders over $35 or more, we are not able to offer free shipping on any returns at this time. Customer is responsible for return shipping, using a shipping company of their choosing, or you may request a return shipping label (the cost of the label will be subtracted from your return total). We highly recommend selecting a shipping option with tracking, as we will not be able to refund for lost packages.

GOODS PURCHASED AS CUSTOM ORDERS:
No returns will be excepted. Includes orders specially made for you based on color, design, initials and size will also not be excepted for returns.

PLEASE READ DESCRIPTIONS AND SIZES carefully before ordering.

If you are unsure about the colors please contact us for a proof.

If you request something special or different than listed (without contacting us first) we will contact you and try to accommodate it, most of the time there is a custom fee and we will let you decide. If we do not hear from you after 3 attempts we will cancel order and refund payment.

DAMAGES AND ISSUES:

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All damaged items must be reported within 3 days of delivery. Please email thecollectivetextile@gmail.com with a description and image of the damage. We will send out a replacement item(s), free of charge.

We thoroughly inspect every item when shipping.

We reserve the right to refuse any return that we believe has been intentionally damaged.

Payment

All prices are listed in US dollars.
All major credit cards are accepted as well as Google pay, Apple Pay and Facebook Pay

NOTE:
Please make sure your address is correct. All orders will ship to the address given unless stated otherwise. We are not responsible for orders that ship to an incorrect address given upon checkout. We are not responsible for damaged merchandise once it has shipped unless it is a packaging error on our end.

SHIPPING
*All items ship Via USPS unless specified otherwise. Please check each items individual expected shipping times.

INSURANCE

*Insurance is not included with First Class Package. Any issues with shipping are not our responsibility, but we will do what we can to remedy the issue.

*Insurance is automatically included with Priority shipping

Additional policies and FAQs

YOU HAVE 3 BUSINESS DAYS TO REPORT ANY MISSING OR DAMAGED ITEMS.
We will not be able to fix orders reported to us after this timeline. Please contact us right away.